(Online Dating Industry Journal) Dr. James Houran has posted a new Office Hours with Dr. Jim column on Online Dating Magazine. This one addresses the issue of customer service on online dating sites. Dr. Jim was asked, "How do I talk to customer service reps at online dating sites?"
Here's a short excerpt from his article:
"What I hear from actual online daters is that the customer reps at some companies promote conflict, rather than try to diffuse it. The dictionary defines conflict as 'a state of disagreement and disharmony; clash.' Most verbal conflicts start because one (or all) of the participants listens and responds emotionally, rather than intuitively and intellectually. Responding emotionally is like adding fuel to a fire; it only serves to inflame an already volatile situation..."
You can read the full article here.
Joe's Comments:
True.com and eHarmony have had hundreds of complaints filed against them with the Better Business Bureau and it should be no surprise that the far majority center around customer service and billing issues. Online daters are getting fed up with lousy service and many are going to great lengths to make that displeasure known. This is a good article on a topic important to online daters... that should also be important to industry insiders.
